CVE-2024-57728 Technical Vulnerability Analysis & Patch Advisory (CVSS 7.2)

Affected Vendors

security-advisory

Affected Components

enterprise-software

Published Date

2025-01-15

Executive & SecOps Summary

SECOPS ASSESSMENT

Affected Scope

Systems running unpatched versions impacted by CVE-2024-57728

Impact

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a...

Mitigation

Apply vendor security patches and restrict external network exposure.

Affected Products & Version Scope

All unpatched versions listed in the official NVD CPE configurations

Remediation & Live Workaround Commands

PATCH & WORKAROUND

Remediation Steps

Upgrade to the latest patched release from the vendor.
Apply virtual patching or network segmentation until maintenance windows allow full patching.

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Technical Root Cause & Exploitation Mechanics

Technical Overview

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

CVSS Score: 7.2 (HIGH)
CWE IDs: CWE-59, CWE-22